Returns and Refunds

RESET Cards

How long you have

• UK orders: 14 days from the day your deck arrives to tell us you want to return it.
• Orders outside the UK (including the US and Canada): 7 days from the day your deck arrives.
• Once you have told us, please post the deck within 14 days.

How to return a deck

1. Email hello@aidacoaching.com with your name and the email address you ordered with, and tell us which deck you are returning.
2. Pack the deck in its box, with all 100 cards, so it travels safely.
3. Post it by a tracked service: Royal Mail Tracked 48 (or a faster tracked service) from the UK, or a tracked international service from abroad.
4. Keep your proof of postage and send us the tracking number.

Postage

Return postage is paid by you and is not refunded. Please use a tracked service, so the deck can be followed all the way back to us.

Your refund

• We refund you within 14 days of the deck reaching us, or of you sending us proof of postage if that comes first.
• You get back the price you paid for the deck. If you return your whole order, we also refund the standard delivery you paid when you ordered.
• The refund goes back to the card or account you paid with.
• Please send the deck back complete and in the condition it arrived. If it comes back damaged or written on, we may take the loss in value off your refund.
• Ordered two decks? You can return one or both.

Damaged or faulty decks

Please check your deck when it arrives. If it is damaged, or has a printing fault, email us a photo within 48 hours of delivery. We will send you a replacement or a full refund, and we cover any postage. Spotted a fault later? Tell us anyway: your legal rights for faulty goods still apply.

Online courses

This applies to every self-paced course we sell, including courses bought at the card-holder price, with a promo code, or together with a deck.

When you can get a refund

You can have a full refund within 7 days of purchase, as long as both of these are true:

• you have opened the course on no more than two days, and
• the course does not show as completed on the course platform.

How to ask for one

Email hello@aidacoaching.com from the address you bought with, within 7 days of purchase. We check your course record, then refund you to the card you paid with within 14 days. Your access to the course ends when the refund is made.

Your 14-day right to cancel

UK law gives you 14 days to cancel a purchase of digital content, unless you choose to start it straight away. Before you first open a course, we ask you to confirm that you want to start straight away and that this ends your 14-day right to cancel. The 7-day refund above then applies instead.

Bought a course and a deck together

Each part follows its own rules on this page: the deck the RESET Cards rules, the course the course rules. You can return one and keep the other. Email us and we will confirm the refund for the part you are returning, which is its share of the bundle price.

1:1 and corporate coaching

Coaching programmes follow the cancellation and refund terms in your coaching agreement or proposal.

Your legal rights

This policy does not affect your legal rights. If a deck is faulty, or a course does not work as described, you are entitled to have it put right or to a refund.

Who we are

Aida Coaching Ltd, a company registered in England and Wales. Registered office: 7 Bell Yard, London, UK. Email: hello@aidacoaching.com. See also our Terms of Service.