# Frequently Asked Questions

## General

### What is Aida Coaching?
Aida Coaching combines neuroscience and coaching psychology to help professionals, leaders, and founders create lasting change. Founded by Sonia Ouarti, who holds a Master's in Psychology and Neuroscience from King's College London. All programmes are grounded in evidence-based practice.

### How do I access my course after purchase?
After payment, you're automatically enrolled and redirected to your course dashboard. You can also sign in at any time at courses.aidacoaching.com to access your content.

### What payment methods do you accept?
All major credit and debit cards, Apple Pay, Google Pay, and Klarna. Payments are securely processed through Stripe.

### Can I get a refund?
- **Burnout Protocol course:** full refund within 7 days of purchase, no questions asked.
- **RESET programme:** full refund within 7 days if the programme hasn't started; 50% refund before the second session; non-refundable after (exceptions for medical emergencies).

## Burnout Protocol

### Who is the Burnout Protocol course for?
Leaders, founders, and professionals experiencing burnout — or recognising early signs and wanting to act before it gets worse.

### Is the Burnout Protocol a replacement for therapy?
No. It is an educational course grounded in neuroscience. It will help you understand the biology of burnout and build a recovery protocol, but it is not therapy or medical advice. If you are in crisis, please seek professional support.

### How long does the Burnout Protocol take to complete?
13 video lessons. Videos 1–5 are available now; the rest are being released shortly. Recommended: one per week. Self-paced — go faster or slower as you need.

### What if I'm not burnt out yet?
Even better. Prevention is one of the key themes — you'll learn why burnout is preventable and how to build habits that protect you before it takes hold.

### Do I need any prior knowledge?
None. Everything is explained from first principles.

## RESET Course

### Who is RESET for?
Mid-career professionals, leaders, and founders who feel stuck despite external success. If you've tried self-help but lack direction, seek clarity in your life or career, and want a structured, science-backed approach to transformation, this course is for you.

### How long does the RESET course take to complete?
12 video lessons across 3 phases. Recommended: one per week — about 1–2 hours including the workbook exercises. Entirely self-paced.

### How is RESET different from other coaching programmes?
RESET combines neuroscience and coaching psychology in a structured, evidence-based programme. Every exercise is grounded in peer-reviewed research and designed by someone who has lived the experience of burnout and career reinvention.

### Can I do RESET alongside my full-time job?
Yes. Each video is 15–25 minutes plus workbook time. About 1–2 hours per week, fitted around your schedule.

## Still have questions?

Contact us: https://aidacoaching.com/contact

Last updated: 2026-04-26